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Deliveries

Delivery Service

Next Day Delivery refers to: Orders placed before 4pm will be delivered next day throughout the UK between the hours of 0800 – 1600 hrs. *

Premium deliveries are available: 

Pre 10am: A surcharge of £25 will apply to all orders. Orders placed before 4pm will be delivered next day before 1000 hrs. *

Same Day Deliveries: Orders taken to be delivered on the same day will incur a charge which will be “Price on Application”. *

Timed Deliveries (within working hours): Specific timed deliveries will incur a standard surcharge of £50. These are deliveries which need to arrive at a set time. This refers to timed deliveries between 0800 – 1700 hrs. *

Timed Deliveries (out of hours): Specific timed deliveries (out of hours) will incur a surcharge which will be “Price on Application”. These are deliveries which need to arrive at a set time outside the hours of 0800 – 1700 hrs. *

Delivery Restrictions

Outlying Postcodes: BT, CF, EX, GY, HS, IV, KW, LD, NP, NR, PA20-80, PH19-44, PL, SA, TA, TQ, TR, ZE.  

Some outlying postcodes will incur additional charges or restricted services for boxed items and the delivery of ugly freight.

Ugly Freight: Refrigerant Gases and Product over 1.6m meters in length eg. Hard drawn copper, channel, cable baskets/trays, threaded rod, trunking, overflow pipes. A Kooltech staff member will contact to discuss options outlying postcodes. 

*Delivery restrictions apply.


PLEASE NOTE: Due to the size, availability and/or weight of some products, delivery charges and lead times are subject to change dependent on products ordered. A representative will contact you to confirm your order and will notify you if there are any discrepancies with availability or delivery charges.


We have a fleet of dedicated vehicles operating out of our 3 Distribution Centres and our Branch Network covering core geographical locations.

“Our drivers know our customers and what they need”.

Having our own vehicles and drivers means we can offer a friendly, dedicated, reliable and flexible service required by the trade.

“Our increased stock holding of Mitsubishi Electric’s M Series and Mr Slim combined with our delivery service has proved popular with busy contractors”.


Need help?

Should you have any questions, please call us on 0345 034 4179, email sales@kooltech.co.uk or contact your local branch to discuss your Kooltech delivery.

 

Emergency / Out of Hours Service

Out of hours call out charge: £80.00

For emergency deliveries: £POA

 

Procedure

 

  1. Dial the required Kooltech emergency number as listed below.
  2. Give your full name, company name and address and your telephone number.
  3. You will either be informed at the time or telephoned back to confirm:

    A. We are responding to your request
    B. The details of the requirements
    C. The time the goods will be available for collection
    D. The Kooltech branch where the goods can be collected
    E. If delivery to site is required, this should be agreed at this time
    F. Charges will apply

  4. If there is no response to your initial call within 30 minutes, please redial the Emergency Callout number:


Aberdeen: 07850 045711

Glasgow: 07795 650639

Newcastle: 07770 852116

Manchester:  07789 987373

Birmingham: 07795 650641

London (Hayes): 07778 667734

Fareham: 07795 650642

 

Kooltech Branch Opening Hours

 

BranchOpening Hours
Aberdeen Mon - Fri:  8am-5pm
Glasgow Mon - Fri: 8am-5pm
Newcastle Mon - Fri: 8am-5pm
Manchester Mon - Fri: 7am-5pm
Birmingham Mon - Fri: 8am-5pm
London (Hayes) Mon - Fri: 7am-5pm
Fareham Mon - Fri: 8am-5pm

 

FGAS requirements

FGAS regulated products


As a company who adheres to the FGAS regulations set by the Environment Agency, you will be required to supply us with the appropriate FGAS Registration number should you wish to purchase any of the products on this site which are clearly flagged with an FGAS required sash. Failure to supply us with the relevant number will mean we cannot supply you with the product and the order will not be shipped. Kooltech will vet all orders with such products and will notify you if there are any discrepancies. For more details on FGAS and your responsibility, visit the REFCOM website.

Returns / Cancellations


Orders cannot be cancelled without our written consent. Returns for credit are subject to prior arrangement and a restocking charge of 15% of the invoiced value of the goods shall be applied and shall be paid by the Buyer. Special orders (non-list items) cannot be cancelled, neither can such goods be returned under any circumstances.

Goods returned where ordered incorrectly

Where goods have been incorrectly ordered by the customer it is not Kooltech’s policy to take product back. Only after discussion with relevant Senior Manager and after determining that the product could be sold on will Kooltech take back the item. However a 25% re-stocking charge WILL apply.

Special Orders

Where non standard / non coded product is ordered by a client which is not the required, Kooltech will NOT accept its return or raise a credit against it.