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Purpose of role: We are currently seeking a Technical Support Engineer to join our successful team. Reporting to the Regional Technical Manager you will provide commissioning to Mitsubishi Electric VRF systems and K-con Air conditioning products, resolve warranty disputes and provide technical support to customers and Kooltech employees.

Daily duties and responsibilities:

  • Commission, Fault find and health check Mitsubishi electric VRF Systems and K-con Air conditioning products.
  • Attend site to resolve commissioning/installation queries and resolve warranty disputes.
  • Support Kooltech branches and customers with technical support, face to face, over the phone and via email.
  • Prepare and maintain commissioning forms, log sheets, Health and Safety records where applicable.
  • Promote product sales and services to contractors and consultants when possible.
  • Maintain familiarity with new and present Mitsubishi products i.e. attend training courses when required.
  • Actively participate in branch meetings to discuss and exchange views and ideas to improve performance, appertaining to the larger group picture.
  • Assist with in-house training courses when required.

Skills:

  • Level 3 Refrigeration Qualification, F-Gas Certified, Full Clean Driving Licence. 
  • Experience of working on Mitsubishi Electric Air conditioning systems, controls panels and heating products.
  • Effective technical problem solver, with strong fault diagnosis skills, high levels of tenacity who is organised and planned.
  • Excellent interpersonal skills and able to quickly develop effective relationships with internal and external customers verbally and by e-mail.
  • Computer literate and competent user of MS Office and field-based tools.

We are looking for a candidate that is flexible and hard working. This is an opportunity for the right candidate to develop their skills and directly contribute to the success of a growing business.

In return you will receive a very competitive package, including pension scheme, training, and opportunities for future growth and development with a reputable and established organisation.